How to Avoid Bad Guest Reviews
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Be Upfront with Guests
Inform guests about any issues or circumstances upfront, before their arrival. This transparency can prevent complaints and lead to better reviews.
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Be Forthcoming in Your Listing Description
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Create a clear and honest listing description. Point out any shortcomings or limitations, so guests know what to expect.
3.0
Address Guests' Issues Promptly
Actively work to resolve guest complaints and problems during their stay. Show genuine efforts to take care of any issues.
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Proper Documentation Can Spare You a Bad Review
4.0
In case of potential disputes, document your conversations with guests to support your case and prevent unfair reviews.
5.0
Give Guests a Welcome Gift
Welcome your guests with a small gift, like bottled water or cookies. This can create a positive first impression and influence their review.
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Hire a Highly Professional Cleaner
6.0
Maintaining a clean and tidy home is crucial. Hire a professional cleaner to ensure a pleasant stay for your guests.
7.0
Do Regular House-Wide Inspection and Fixes
Regularly inspect your property for defects and damages, fixing any issues before guests arrive. Prevent negative experiences and reviews.
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Maintain Regular Communication All Through
8.0
Stay in touch with your guests throughout their stay. Ask for feedback and address any concerns promptly to prevent negative reviews.
9.0
Make Your Guestbook and House Manual Accessible
Publish your guestbook and house manual online. Provide easy access to information to spare guests frustration and prevent complaints.
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